System Maintenance
        August 23-24, 2014

System maintenance is scheduled to occur from Saturday, August 23, 2014 at 6:00 AM to Sunday, August 24, 2014 at 6:00 PM (PST). Customer Connect will be unavailable or intermittent during the maintenance window. We apologize for any inconvenience this may cause.  Thank you for your patience.

    Please keep your contact information up-to-date.

Help us find you when we have important information about your case.
If you've moved or changed your contact information, here are ways to let us know:

Your information is kept confidential.

If you have an Electronic Payment Card (EPC), you must also update EPPICard Services using the number on the back of your card or 1-877-777-1617.

Welcome to Customer Connect

Customer Connect is California’s self-service, child support case information system designed with YOU in mind.

Get connected—use Customer Connect secure self-service website.

Please click on this link and select your designated county to view current office hours and schedules.

 

 Customer Connect Instructions (PDF) - English | Spanish
Customer Connect Poster (PDF) - English | Spanish

Or call Customer Connect toll-free automated phone system and access your account information 24 hours a day, seven days a week. It’s easy, fast, and ready when you are.

Call 1-866-901-3212 toll-free (within the U.S.)
Call 1-408-273-0073 (outside the U.S.)
Call TTY 1-866-399-4096 toll-free

 
     

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English | Spanish

 

GETTING STARTED - What do I need?

  • Your participant ID number or social security number (SSN) and Customer Connect personal identification number (PIN)
    • Learn how to use and request a Customer Connect PIN – click here
    • Learn how to make a child support payment – click here

What can I do online?

  • Update contact information
  • Get payment history and information
  • Print child support forms
  • Change Customer Connect PIN